Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We were unable to replicate the issue you have reported.
What are you seeing when you try to play the movie? When this issue occurs can you provide us with the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
With more information we will be able to assist you further.
The 3100X is a Roku 2 XS - a second generation Roku released in 2011. Current models are eighth generation. The 3100 is considered a legacy product and cannot run modern versions of the Roku operating software. (Reference: https://developer.roku.com/docs/specs/hardware.md)
I suspect that is the reason your movies won't play -- they probably require the capabilities of later units. Sounds like it's time to retire that antique and upgrade.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
As @makaiguy mentioned, your Roku device is a much older Roku device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.
Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.