Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Channel doesn't work

I have a Roku Ultra.  The Roku Channel has stopped working.  When I start the channel it says unable to load content press * to refresh, or something like that.  I deleted the channel and installed it again, restarted the roku several times, and have cycled my router and modem.  All other channels work fine.

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Roku Employee
Roku Employee

Re: Roku Channel doesn't work


Thanks for the post.

When removing a channel, please make sure to restart the Roku device before adding the channel back again.


Danny R.
Roku Forum Moderator
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