Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ku-sux
Level 9

Roku Channel does not work

I've had this Roku Ultra for over 2 months. Despite numerous attempts, I have never been able to watch even one program on the Roku Channel. This is the channel that has nearly all the worthwhile FREE content and Roku markets its products touting this channel as an example of the value. This box is far less valuable than presented by Roku when a person can't even watch the Roku Channel. I've contacted Roku about this issue many times. No change. No reasonable explanation either. Just a bunch of no good reasons leaving me to speculate that Roku is a fraud.

0 Kudos
2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Roku Channel does not work

Hi @Ro-ku-sux,

Thanks for the post.

The team is hard at work in investigating the issue, it looks like you've reached out to our Support team already, rest assured that we'll send the update via email once we have it. 

We appreciate your patience for the time being!

 

Thanks,

Mary

0 Kudos
ku-sux
Level 9

Re: Roku Channel does not work

I think the fix is to add more servers. I received a call from Roku and was instructed to remove the Roku Channel and reinstall it. However, I was asked for the specific programs I wanted to watch before doing so. This was in the daytime. I was able to watch both movies I said I wanted to see.

Now in prime time, the Roku Channel doesn't work. I've been thru this dozens of times. It's the same story on all free channels. I'm sure Roku is well aware of exactly what the issue is here. Roku is not being honest about it. It's not hard to figure out why. They fear the impact this knowledge will have on sales. And rightfully so.


The stock price closed today at $471/share. Anthony Wood, CEO of Roku, sold 45,000 shares on 2/1. He's got plenty more. The growth is explosive. Roku is a gusher.


I'm not able to get any of the FREE programming Roku claims it offers. All FREE content is inaccessible. I've done plenty of experimenting over the past couple months to determine that this is algorithmic. Roku is prioritizing paid content. It's just the FREE stuff that's inaccessible and there is no truthful error message delivered to the end user.


Why don't you admit it? Is the filthy rich upper management telling you not to divulge the truth to customers? Do you really expect me to believe I'm a special case? Are they not telling you the truth? I'm fed up with the deceit.


I would like someone to get back to me with the truth and tell me exactly what Roku is doing to fix this issue and when I can expect to get the FREE content Roku claims is available while knowing full well that they don't have the capacity to handle the traffic during prime time viewing hours in the US.


Is this too much to ask? I'm giving Roku every opportunity to come clean before I start making noise. At minimum, they need to make sure I personally get the service they claim they offer, and I want to know when they are going to make that happen.


I'm tired of being ignored. Pass this on to superiors and please have someone get back to me pronto. Thank you.

0 Kudos