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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jjmoreta
Level 7
‎01-11-2020 10:47 PM

Roku Channel Robot Carnival

I was excited to find one of my favorite movies on the Roku Channel but it can't be watched. I can only see the upper left quadrant.

I've tried changing video settings. Other channels like Netflix and Disney+ work fine. I've also tested other movies and anime on the Roku Channel and they display normally. 

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renojim
Level 21
‎01-12-2020 12:24 PM

Re: Roku Channel Robot Carnival

I tried it last night and it looked fine.  Which model number Roku do you have and how is it connected to your TV (if it's not a TV itself).  If it's a separate box, try switching the input source on you TV away from the Roku and then back and see if anything happens.

 

-JT

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