Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku Channel Playback not working

I just purchased Roku, and I am unable to playback any movies on the Roku Channel. Live TV is working, as well as very old movies. None of the featured or recommendations will play. When attempting to play, the screen will flash as if it will start playing, and return to the main screen.  Please advise!

1 REPLY 1\
Level 9

Re: Roku Channel Playback not working

I am also having trouble with the Roku Channel.  I have tried selecting two different movies and I get the screen that says 'retrieving' with the purple bar to telling you it is 'retrieved' but it wont load, won't play.  This is a smart TV with built in Roku.  This is the first time I've tried to watch a movie on the Roku Channel.  Pluto is also broken.  I'm not too impressed with my 'smart' Roku TV right now.