Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Trying to play a movie on the ROKU Channel, the movie video keeps locking up, and the movie cannot be watched. The audio will continue playing, but the video is locked on a scene in the movie and will not continue. This is on a 32" TCL Roku TV
Some moves on Roku Channel are actually from FilmRise or other services. I have found FilmRise suppled movies have an inordinate amount of issues compared to other services. Not all, by a long shot, but enough for me to notice.
Use the Roku search feature to find that movie. See if another service might offer the movie.
DBDukes https://www.dbdukes.com/Roku Ultra (4660) Roku Streambar (9102) Roku Streaming Stick+ (3810)