Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Channel Locking up on Playback

Trying to play a movie on the ROKU Channel, the movie video keeps locking up, and the movie cannot be watched.  The audio will continue playing, but the video is locked on a scene in the movie and will not continue.  This is on a 32" TCL Roku TV

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1 REPLY 1\
Community Streaming Expert

Re: Roku Channel Locking up on Playback

Some moves on Roku Channel are actually from FilmRise or other services. I have found FilmRise suppled movies have an inordinate amount of issues compared to other services. Not all, by a long shot, but enough for me to notice.

Use the Roku search feature to find that movie. See if another service might offer the movie.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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