Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cptgunther
Level 7

Roku Channel Locking up on Playback

Trying to play a movie on the ROKU Channel, the movie video keeps locking up, and the movie cannot be watched.  The audio will continue playing, but the video is locked on a scene in the movie and will not continue.  This is on a 32" TCL Roku TV

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DBDukes
Community Streaming Expert

Re: Roku Channel Locking up on Playback

Some moves on Roku Channel are actually from FilmRise or other services. I have found FilmRise suppled movies have an inordinate amount of issues compared to other services. Not all, by a long shot, but enough for me to notice.

Use the Roku search feature to find that movie. See if another service might offer the movie.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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