Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Roku Channel Live TV Guide...I don't have it

I have a TCL Roku TV. The live TV channel guide is not appearing on my Roku App. System and App both say they are up to date.

Anyone else have this issue or a solution?

29 Replies
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Level 16

Re: Roku Channel Live TV Guide...I don't have it

I think it's only available if your Roku has updated to Software Version 9.3 and I think TVs aren't receiving that update yet.

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Level 8

Re: Roku Channel Live TV Guide...I don't have it

Thanks...I think! (Lol) 

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Level 7

Re: Roku Channel Live TV Guide...I don't have it

Same issue.

I have two roku's, both Version 2.9, build 42, my 3819RW Streaming Stick dosn't show the guide but my 4640X Ultra does.  Why is that?

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Level 7

Re: Roku Channel Live TV Guide...I don't have it

Yes same here no guide on TCL Roku TV

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Level 7

Re: Roku Channel Live TV Guide...I don't have it

Go to settings >remote&devices>set up a new device >speakers and this will force 9.3.0

 
 
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Level 8

Re: Roku Channel Live TV Guide...I don't have it

I have 3 Roku players here. 3810RW and 3930RW have the Live TV Guide update but  my 3920X does not. Anyone know why? The system and Roku channel shows they are all updated and current????

0 Kudos
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Level 8

Re: Roku Channel Live TV Guide...I don't have it

Same..my express has the updated Roku channel, but the TCL Roku TV doesn't..

0 Kudos
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Level 8

Re: Roku Channel Live TV Guide...I don't have it

That was a great tip,in that it did update the system. But it didn't update the Roku channel app. Thanks

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Level 7

Re: Roku Channel Live TV Guide...I don't have it

Same here. One TV on Roku Express has Live TV Channel Guide for over a week now and I have one TCL Roku TV which does not have it. I update the software couple times a day and just now updated to Ver. 9.3 as suggested in this chat, but nothing has helped.  I would hope Roku could provide some input on this issue?