Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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John-Mag
Level 9

Roku Channel Failure

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When I select the Roku Channel, the channel logo pops up briefly, then the screen jumps back to the channel list. The device is a TCL 49S517 TV. Both the TV and the channel are on the latest updates.

The same thing happens on the HGTV Go channel. That one is a repeat of a problem that showed up about a month ago. I have reported that in a separate community message and directly to Discovery Networks.

Other channels appear to load and run normally.

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John-Mag
Level 9

Re: Roku Channel Failure

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False alarm. Problem cleared by power-cycling my Roku TV. Note: The TCL TV does not automatically power-cycle when the set is turned off. It may be necessary to unplug the set or throw the circuit breaker if that's easier. 

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John-Mag
Level 9

Re: Roku Channel Failure

Jump to solution

False alarm. Problem cleared by power-cycling my Roku TV. Note: The TCL TV does not automatically power-cycle when the set is turned off. It may be necessary to unplug the set or throw the circuit breaker if that's easier. 

View solution in original post

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