Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Apple TV doesn't have Chinese subtitle Option

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Apple tv in apple devices have the option to choose Chinese subtitles. But in the Roku version, it doesn't give me that option. Will that be fixed by future software updates?

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Level 19

Re: Roku Apple TV doesn't have Chinese subtitle Option

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Hi there, 

Thanks for reaching out! For any questions related to features, functionality or future updates for any channel, you'll want to contact the channel provider directly for more information. You can reach Apple support here for more information: https://support.apple.com/contact

 

Thanks,

Tanner

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Level 19

Re: Roku Apple TV doesn't have Chinese subtitle Option

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Hi there, 

Thanks for reaching out! For any questions related to features, functionality or future updates for any channel, you'll want to contact the channel provider directly for more information. You can reach Apple support here for more information: https://support.apple.com/contact

 

Thanks,

Tanner

View solution in original post

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Level 7

Re: Roku Apple TV doesn't have Chinese subtitle Option

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Actually this is not Apple's problem but Roku, because Roku doesn't support Chinese and can't choose Chinese as the system language, the Chinese subtitle won't show out not mater in which app. 

Could you please consider to support Chinese in the future update?  

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Re: Roku Apple TV doesn't have Chinese subtitle Option

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This is not an Apple problem. It’s a Roku OS problem. Please consider escalating this topic so we can get an answer if this can be addressed in future updates. 

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Level 19

Re: Roku Apple TV doesn't have Chinese subtitle Option

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Thanks for the note and feedback here. Roku doesn't currently offer Chinese as a language option for our system/UI. We're always looking to expand our offerings and appreciate you sharing the feedback here—we'll be sure to share it with the team.  

To clarify a bit more though, for closed captions within some channels that offer their own separate closed caption/subtitle settings, such as Apple TV, it's a choice that this type of channel can choose to implement, if they wish. An example of this would be within the Netflix channel, where they have made Chinese subtitles available on supported content. 

You will want to follow up with Apple TV support directly to share your interest in seeing Chinese available in the closed captions/subtitle options within their channel. This functionality is something they would be able to offer for their channel/content. 

 

Thanks,

Tanner

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Level 7

Re: Roku Apple TV doesn't have Chinese subtitle Option

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Actually I found that my Roku TV doesn't have CJK unicode font support, some app (like amazon music) will show CJK content, ended up in squares.