Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wolfkden
Level 8

Roku, Amazon and Netflix Playback fail since app update 02/02/2021

Jump to solution

I had a Roku app update 02/02/2021 on my 2020 TCL series 5 65" TV, playback problems occurring ever since. YouTube basic app works fine but Netflix, Amazon and Roku app video playback does not work since app update. The Hulu app crashes, Netflix responds "We're having trouble playing this title right now...", Amazon and Roku respond similarly. The Netflix diagnostic passes except the bandwith test hangs with a rolling red icon. I am using a a 10 giga-ethernet connection.  My download bandwidth  successfully tests above 100mbs and upload 10mbs.

I have a high speed business connection and with all modems and routers tested today and yesterday.

I can play netflix from my phone and amazon from my laptop over 5G wiFi to the TCL screen via chromecast. Chomecast works over WiFi but Roku not working over ethernet on the same TCL TV.

Please help!!

0 Kudos
1 Solution

Accepted Solutions
wolfkden
Level 8

Re: Roku, Amazon and Netflix Playback fail since app update 02/02/2021

Jump to solution

settings->system->reset does the fix, no reinstall necessary, thanks

View solution in original post

0 Kudos
5 Replies
wolfkden
Level 8

Re: Roku, Amazon and Netflix Playback fail since app update 02/02/2021

Jump to solution

Netflix App completes test successfully with 100mbs bandwidth. 

Same playback error occurs!!

0 Kudos
StreamerUser
Level 15

Re: Roku, Amazon and Netflix Playback fail since app update 02/02/2021

Jump to solution

Have you restarted the TV?

0 Kudos
wolfkden
Level 8

Re: Roku, Amazon and Netflix Playback fail since app update 02/02/2021

Jump to solution

Everything has been restarted, modems/routers/TV. I have also followed through diagnostics with internet provider. I have a business provider so I get better support/analysis.

Also the diagnostics are all green with exceptional bandwidth on the Netflix App/TCL Roku suite.

 

0 Kudos
StreamerUser
Level 15

Re: Roku, Amazon and Netflix Playback fail since app update 02/02/2021

Jump to solution

Have you uninstalled the apps, used the restart option (in Settings/System), and then reinstalled the apps?

0 Kudos
wolfkden
Level 8

Re: Roku, Amazon and Netflix Playback fail since app update 02/02/2021

Jump to solution

settings->system->reset does the fix, no reinstall necessary, thanks

View solution in original post

0 Kudos