Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku, AT&T Fiber and free HBO

I have Roku Premiere. I bought it because I have AT&T Fiber which gives me HBO for free. My TV is just a few months too old though, and I was told to buy a Fire Stick. However, when I try to sign in to HBO, it won't accept my AT&T login information, which is how I can access it for free. Suggestions?

Also, how do you turn off Roku without turning off your tv?

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Level 8

Re: Roku, AT&T Fiber and free HBO

You have to log into HBOGo some other way first and set an HBO Go username and password.  I can't remember if that was initiated through the ATT app or the HBOGo one, but once I was logged in to the HBO Go app on my phone I was able to go to account settings where there was no username & password and create both of them.  Those then worked with the HBO app on the roku.

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