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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Rickg
Level 7
‎11-18-2019 09:13 PM

Roku 3810X Streaming Stick refuses to see TV as HDCP 2.2

I have the Roku above and a new Vizio M507 TV. The Vizio has 4 HDMI inputs that they say all support HDCP 2.2. Despite this, auto config on the Roku says that the TV only supports 1.4 and DIsney+ refuses to play 4k HDR content if I force 4K HDR (30 or 60hz). 

Software on the Roku is 9.2.0. 

I'd appreciate any ideas here. Also posting on the Vizio site to see if they have thoughts.

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Rickg
Level 7
‎11-18-2019 09:17 PM

Re: Roku 3810X Streaming Stick refuses to see TV as HDCP 2.2

Incidentally, if I manually select one of the 4k HDR options is fails but ONCE detects HDCP 2.2 and worked. #sigh.

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Jpuerta13
Level 7
‎11-22-2019 06:30 PM

Re: Roku 3810X Streaming Stick refuses to see TV as HDCP 2.2

You need to go into the input settings, choosing whichever HDMI input the Roku is plugged into and turning Full UHD color on and 4K HDR 60 should work
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maks_tlg
Level 7
‎03-17-2020 05:59 AM

Re: Roku 3810X Streaming Stick refuses to see TV as HDCP 2.2

Hi, I am having the same issue with the same TV and Roky stick +. Did you figure out a fix? my screen goes black whenever I select the auto display. I tried to manually select 4K 60 and it failed many times until for some reason it worked. But I want the 4K HDR setting, I am worried if I try again I'll lose the 4K display and be back to 720p (!!). I did what the other user said, turning on UHD in the TV settings. I am hoping a Roku engineer can help on this thread please?

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