Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku 3- "subscription required" notification when logging in via SSO to apps

As of this week, when I try to use the MTV or Discovery app (amongst others) and login via SSO to my Verizon account, I'm getting a notification that says "MTV Subscription Required. To watch MTV, you must subscribe to a FiOS TV package that includes MTV, such as Preferred HD and above."

We have all these channels through our Fios account. Anyone else coming across this issue and know how to fix it? I've removed the apps and re-added them, I've reset the roku and checked for software updates too.

Thanks in advance!

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Roku Employee
Roku Employee

Re: Roku 3- "subscription required" notification when logging in via SSO to apps

@essencedash 

Thanks for the information.

Please make sure that after removing a channel, that you restarting your device before adding the channel back again. Once the channel is added back on your device, sign in and authenticate your TV or cable provider.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on  those channels (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku 3- "subscription required" notification when logging in via SSO to apps

Thanks for the help Danny! Will try your recommendations.

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