Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku 3 audio drops out when playing movie from usb drive.

Hello all,

I know there are a million threads about audio cutting out but none of them seem to help me.
I have a Roku 3 and have a ton of movies I’ve converted to mp4 using handbreak. When playing the movies with 5.1 surround the audio cuts out of the movie gets loud. I’m using the roku preset on handbreak but I can’t seems to figure out why the audio cuts when something blows up.

Thanks in advance and I hope I posted this in the right spot.
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