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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gf156743
Level 7
‎08-15-2019 02:56 PM

Roku 3 and Spectrum Channel V 5.1 Build 2 wrong favorites

Hi guys, for some reason our roku 3 is showing incorrect and incomplete favorites in V5.1 build 3 of the spectrum app. Our other rokus are fine on V 4.25 Build 0. I have to think this is a bug on rokus part....tried uninstalling and reinstalling the app, same thing, other rokus are fine, the roku 3 is not....any ideas?
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RokuTannerD
Level 19
‎08-15-2019 04:30 PM

Re: Roku 3 and Spectrum Channel V 5.1 Build 2 wrong favorites

Thanks for reaching out. Is this issue occurring in other channels on your device? 

If not, you'll want to contact Spectrum support to report the issue you're seeing with their channel, and request additional support. The channel developer will be able to best assist you with with any issues that may occur inside their channel. You can reach Spectrum support here: https://www.spectrum.net/contact-us/[/url:1ck7d3vf]

Feel free to send me a PM with your Roku account ...
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