Software: Latest version (I know this is vague but I always keep my Roku software up to date)
I noticed that my new remote is doing the same thing. We lost the remote that came with the roku 3 after our move so I got another one, it's constantly defaulting to that Sony Crackle add-on. It's really annoying to the point we don't really use the Roku anymore. Any help with this would be awesome.
I think I solved it - I have Roku 2x
Install the Roku app on your phone and use that - much easier to use
Take the Roku remote ship it back to Roku and have the engineer that got paid by SONY to put it where the sun don't shine
Hope this helps others