Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LisaFrank
Level 7

Roku 2 leaves apps

When using the Spectrum apo on my Roku 2 it will randomly bounce out of the app to the Roku home screen. This is a problem that has started in the last week and is very irritating. I've tried restarting the system and it did not help.
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1 Reply
Community Manager
Community Manager

Re: Roku 2 leaves apps

Hi there, 

Thanks for reaching out. You'll want to start here to tackle channel playback issues: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/m-p...

If the issue doesn't happen in every channel, you'll need to contact Spectrum support to report the issue with their channel (app) and request additional support. Each channel on the Roku platform is built and maintained by the channel provider. They'll be able to best assist with any specific issues you encounter within their channel. You can contact Spectrum support here: https://www.spectrum.net/support/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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