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lostinatl
Level 8

Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

I have a Roku Streambar that was updated this morning at 10:57 am EDT.  Since the update - Youtube.TV has stopped working and getting streaming errors.   Discovery + does not work and gives a "Sorry, there was an error trying to playback DRM protected content."  Peacock gives an error of "Generic Playback error - Protected contact license error."  I have contacted Roku support via chat and they have sent the issue up to engineering and I am waiting for a response.  Netflix works, Prime Video Works, Hulu Is broken, HBOMax is broken, etc... 

The system was upgraded to Software Version 10.5.0 Build 4174-95.

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8 REPLIES 8\
renojim
Community Streaming Expert

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

@lostinatl, if you're still having problems check for updates from Settings->System updates and restart from Settings->System->System restart.  Do those two things a couple of times.

Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

@lostinatl 

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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lostinatl
Level 8

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

RukuDann-R

Here you go.

Model = 9102R - Roku Streambar

Serial # = YL00AS647142

Software Version = 10.5.0 - build 4174-95

This happens on Youtube.TV, Peacock, and Discovery + - I will have to check the versions and get back to you.

Tracker ID = 42-401-883

To reproduce the issue - go into any of the apps listed above and select either a live TV program in youtube.TV or select any program to play in the other 2 apps and you get the error and it does not play.

Thanks.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

@lostinatl 

Thanks for the post.

We would recommend first checking for a system update on your Roku device through:

Settings > System > System update > Check now

Once your device has checked for an update. Reboot your device through:

Settings > System > Power > System restart

After your device reboots, try checking the affected channels to see if you are still experiencing the issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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lostinatl
Level 8

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

Danny:

I have done that multiple times and have been doing it everyday since this problem began.

I will try later today as I have not tried today.  I assume I am out of luck until they actually post a new update which as of yesterday has not happened yet.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

@lostinatl

Thanks for the follow up.

I have passed along your information to the appropriate Roku team for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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AverageGuy1
Level 7

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

I have the same problem on a Tcl tv.  I can't watch anything on Peacock_

roku.jpg

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 10.5.0 DRM protected content & licensing error on Discovery+, HBO Max, Youtube

@AverageGuy1 

Thanks for the post and providing us with your device information.

Can you please provide with the following details:
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate Roku team.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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