Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TASHA916
Level 7

Rlp-99

My tv keeps giving me the rlp-99 error code when im trying to watch the spectrum app. I had a spectrum employee come give me a nee router and wifi box and its still the same issues. My tv is very slow on all the apps so it’s definitely the roku stick itself. I have 3 other roku smart tvs in my home and the app works at a record speed on those televisions. Ive reset the roku stick and everything so what else can i do? Its very frustrating how slow the apps go

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3 Replies
makaiguy
Level 20

Re: Rlp-99


@TASHA916 wrote:

My tv keeps giving me the rlp-99 error code when im trying to watch the spectrum app. I had a spectrum employee come give me a nee router and wifi box and its still the same issues. My tv is very slow on all the apps so it’s definitely the roku stick itself. I have 3 other roku smart tvs in my home and the app works at a record speed on those televisions. Ive reset the roku stick and everything so what else can i do? Its very frustrating how slow the apps go


Here's what has worked for me.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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TASHA916
Level 7

Re: Rlp-99

Ive done all that so many times and it still gives me that same message. Its only slow it seems on the spectrum app. It laggs terribly 

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makaiguy
Level 20

Re: Rlp-99

Could that be error code TLP-1999?  This cropped up when I did a web search for "rlp-99":

https://smart-tv-setup.com/roku-error-code-rlp-1999

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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