Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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PappyMoe
Level 7

Re: Rifleman Episodes:

Just validated that episodes now are loading  issue appears to be resolved.

Thanks to all.

Best

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Chiphelen
Level 7

Re: Rifleman Episodes:

It's been 3 weeks and the problem still is not fixed!

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PappyMoe
Level 7

Re: Rifleman Episodes:

The Rifleman issue for me was resolved sometime Wednesday, March 4th.

I no longer have any problem loading and watching Rifleman episodes through my Roku 3 device.

A few days prior, I had also powered  my router on/off, the Roku device on and off and also deleted the Roku TV  Channel from Roku device  and reinstalled it.  I am not sure any of these actions were germane to problem resolution. 

 

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Hawk20011
Level 7

Re: Rifleman Episodes:

It works for me now

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solarbird14
Level 7

Re: Rifleman Episodes:

It still isn't working for us? How did you all get yours to work again?

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PappyMoe
Level 7

Re: Rifleman Episodes:

 I think the resolution is internal to ROKU.  I am now having issues with Wyatt Earp, which initially had been loading and playing  fine. Rifleman is still working as of March 4th.

I had rebooted ROKU device, rebooted  router, uninstalled ROKU channel and reinstalled ROKU channel none of which  resolved the problem. I am Using ROKU 3 device.

There is a reply on this thread from a ROKU rep that you should perhaps reply directly to get  their status of what the earlier problem resolution was what the current status is and I am going to do the same.

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PappyMoe
Level 7

Re: Rifleman Episodes:

Having similar problem with Wyatt Earp. What was the problem resolution for the Rifleman although it seems others are still experiencing issues.?

Thanks

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hemihead392
Level 7

Re: Rifleman Episodes:

Not working here

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solarbird14
Level 7

Re: Rifleman Episodes:

#(4098288) this is the support request number that I was given when I first inquired why we could no longer watch the Rifleman series. We have not heard back regarding this (weeks ago) It appears that many others are also having issues with this. Sounds as though some people are now able to watch it again. Is there now a fix for this problem? Please let us know. Thank you

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MaryFranco
Roku Employee
Roku Employee

Re: Rifleman Episodes:

Hi everyone,

Thanks for the posts.

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.
Thanks,

Mary

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