I've tried rebooting the system uninstalling the channel app. And checking for updates with no luck.
Thanks for the follow up.
If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Thanks,
Danny
@Mamict86 wrote:I've tried rebooting the system uninstalling the channel app. And checking for updates with no luck.
Be sure to do it in this order, as any other order won't clear out any corrupt data:
The order is important. I can't stress that enough.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
I'll give it a try by reboot does that mean I'm going to settings and doing a factory reset
No! Not at all.
Reboot is a restart. You can do that via the menu, or you can unplug the power cord. Not a factory reset.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
I have a 3900RW - Roku Express Software version 10.0.0 build 4195-51
I followed the delete, restart, add procedure verbatim. RidePass still won't launch.
Thanks for the follow up.
If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Thanks,
Danny