Channel Issues & Questions

[Mamict86]

I've tried rebooting the system uninstalling the channel app. And checking for updates with no luck. 

[DBDukes]

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@Mamict86 wrote:

I've tried rebooting the system uninstalling the channel app. And checking for updates with no luck. 

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Be sure to do it in this order, as any other order won't clear out any corrupt data:

1. Remove the app
2. Reboot the Roku
3. Reinstall the app

The order is important. I can't stress that enough.

[Mamict86]

I'll give it a try by reboot does that mean I'm going to settings and doing a factory reset

[DBDukes]

No! Not at all.

Reboot is a restart. You can do that via the menu, or you can unplug the power cord. Not a factory reset.

[Karl1911]

I have a 3900RW - Roku Express Software version 10.0.0 build 4195-51

I followed the delete, restart, add procedure verbatim. RidePass still won't launch.

[RokuDanny-R · Accepted solution]

@Karl1911

Thanks for the follow up.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny