Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Regular HBO on Roku

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My HBO Now information must have been ported over to the regular HBO app on Roku. When I am using my stick and select the HBO app it seems I am already signed in but I want to sign in on another stick on a different tv and either my user ID or password is not working on the new stick. I go through the process of forgot my password but I never get an e-mail to show how I do it. Is there some way I can see what the user ID and password is that is allowing me to be automatically signed in on my first stick? 

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Roku Employee
Roku Employee

Re: Regular HBO on Roku

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@dyna66 

Thanks for the inquiry.

For more information about that channel's account authentication, you will need to contact the channel provider directly for further assistance.

You can reach HBO support here: https://www.hbo.com/about/contact-us


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Regular HBO on Roku

Jump to solution

@dyna66 

Thanks for the inquiry.

For more information about that channel's account authentication, you will need to contact the channel provider directly for further assistance.

You can reach HBO support here: https://www.hbo.com/about/contact-us


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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