Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Registering for YouTube TV unlock (subscription)

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I installed ROKUs at a friend's house and let him ask for a free 7 day trial on YouTube TV....He entered the essential information and intends to get a full subscription after the trial.  I go to his ROKU to access YouTube TV.  His name appears there but nothing unlocks.  Any ideas?  Jerry

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Roku Employee
Roku Employee

Re: Registering for YouTube TV unlock (subscription)

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@Jerry_Q 

Thanks for the inquiry.

For more information about that channel's account authentication and functionality, you'll want to contact YouTube TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach YouTube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Registering for YouTube TV unlock (subscription)

Jump to solution

@Jerry_Q 

Thanks for the inquiry.

For more information about that channel's account authentication and functionality, you'll want to contact YouTube TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach YouTube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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