Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Yin
Level 7

Registered Channel can not be watched

Hi, I paid for tennis channel on August. But I could not watch the US Open from tennis channel. I emailed ROKU two days ago and no response. Anyone know the reason? Thanks in advance! 

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3 REPLIES 3\
DBDukes
Community Streaming Expert

Re: Registered Channel can not be watched

@Yin 

How did you subscribe to the Tennis Channel? Through your Roku? Directly to the service (via Website, for instance)?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Yin
Level 7

Re: Registered Channel can not be watched

Through Roku

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DBDukes
Community Streaming Expert

Re: Registered Channel can not be watched

@Yin 

Go to https://my.roku.com and click the Manage your subscriptions link. It will list all subscriptions there. Is there one?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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