Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Region Locking: Disney+

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Hi All!

It seems that many channels, notably Disney+ are region locked, and can't be downloaded on a Roku registered in New Zealand. This is also true for many other apps (ie. Amazon Prime). 

These subscriptions are available in New Zealand, it's just the app that is region locked by Roku. 
I can watch D+ via my Laptop or iPad, but not via my ROKU. 

I've spoken with Roku support previously, who directed me to speak with Disney+ support. 
I contact D+ support, who advised me that they do not control which countries are region locked, and this is something Roku must change on their end. 

I'm basically going around in circles, so would like to know who best to approach to get this escalated. and these apps made available here (and in other countries, where I'm sure other users are experiencing the same frustrations).

It doesn't make sense that the app isn't available, when a subscription [that I'm paying for] is required to use it anyway. The apps are downloaded directly from ROKU CDN's, so this regional IP filtering is being applied by Roku. 

Any help at all is much appreciated!

Dan

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Roku Employee
Roku Employee

Re: Region Locking: Disney+

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@SYNACKS 

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 17

Re: Region Locking: Disney+

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I'm sure Disney does have something to do with it. >>licensing probably

you probably spoke to some airhead there. and/or Roku has legal obligations.

There are ways around this that are not supported.

On the other hand you have channels not available in the US.

One of them out of Australia I wish I had.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Roku Employee
Roku Employee

Re: Region Locking: Disney+

Jump to solution

@SYNACKS 

Thanks for the post.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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