Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Redzone not working within NFL app

This has been the case for a couple of weeks now, and today I removed the NFL channel, restarted the TV, and added the channel back - but issue persists.

Specific issue: Go to NFL channel, click 'live, click 'redzone' --> will not load, white screen with blue spinning icon indicating TV is trying to load channel, but redzone never appears.

7 Replies
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Level 7

Re: Redzone not working within NFL app

I've been having the same problem, I'll be watching this thread closely for a solution
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Level 9

Re: Redzone not working within NFL app

same here.  has anyone contacted the app developer yet?

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Roku Employee
Roku Employee

Re: Redzone not working within NFL app

Hi,

Thanks for letting us know about the issue that you are experiencing.

I'd recommend reaching out to NFL channel directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://digitalcare.nfl.com/hc/en-us

Feel free to PM me if you have any further questions once you've contacted them and I'll follow up to see how else we can assist. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: Redzone not working within NFL app

I submitted a request to NFL, but no response yet.

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Level 9

Re: Redzone not working within NFL app

I’m having the same issue. NFL Network is working in the app but RedZone is not.
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Level 9

Re: Redzone not working within NFL app

FYI, looks like NFL released an update to their app - completely redesigned.  not liking it so far, but we'll see if RedZone works on Sunday - as I'll be watching that primarily since my Ravens play on Thursday.

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Level 9

Re: Redzone not working within NFL app

redzone not working, as they're expecting to sign in with my provider rather than my PSL credentials.  all other aspects work.

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