Channel Issues & Questions

[sori]

This has been the case for a couple of weeks now, and today I removed the NFL channel, restarted the TV, and added the channel back - but issue persists.

Specific issue: Go to NFL channel, click 'live, click 'redzone' --> will not load, white screen with blue spinning icon indicating TV is trying to load channel, but redzone never appears.

[Duffuser]

I've been having the same problem, I'll be watching this thread closely for a solution

[jco23]

same here.  has anyone contacted the app developer yet?

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

I'd recommend reaching out to NFL channel directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://digitalcare.nfl.com/hc/en-us

Feel free to PM me if you have any further questions once you've contacted them and I'll follow up to see how else we can assist. 

Thanks,
Danny

[jco23]

I submitted a request to NFL, but no response yet.

[smartinec]

I’m having the same issue. NFL Network is working in the app but RedZone is not.

[jco23]

FYI, looks like NFL released an update to their app - completely redesigned.  not liking it so far, but we'll see if RedZone works on Sunday - as I'll be watching that primarily since my Ravens play on Thursday.

[jco23]

redzone not working, as they're expecting to sign in with my provider rather than my PSL credentials.  all other aspects work.