Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sori
Level 7

Redzone not working within NFL app

This has been the case for a couple of weeks now, and today I removed the NFL channel, restarted the TV, and added the channel back - but issue persists.

Specific issue: Go to NFL channel, click 'live, click 'redzone' --> will not load, white screen with blue spinning icon indicating TV is trying to load channel, but redzone never appears.

3 Replies
Duffuser
Level 7

Re: Redzone not working within NFL app

I've been having the same problem, I'll be watching this thread closely for a solution
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jco23
Level 7

Re: Redzone not working within NFL app

same here.  has anyone contacted the app developer yet?

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Roku Employee
Roku Employee

Re: Redzone not working within NFL app

Hi,

Thanks for letting us know about the issue that you are experiencing.

I'd recommend reaching out to NFL channel directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://digitalcare.nfl.com/hc/en-us

Feel free to PM me if you have any further questions once you've contacted them and I'll follow up to see how else we can assist. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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