Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Deni509
Level 7

Redbox-Application Error

When going onto Redbox through my Roku-it is now now telling me that there is a problem:

"sorry, but we were unable to authenticate your device  and can't continue".

I called Redbox and they said it is on the Roku side.

I have tried deleting it and readding it.

 

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2 Replies
Williamt100
Level 10

Re: Redbox-Application Error

As of this morning, RedBox (Version 3.2, Build 0) seems to be working normally.  

Could there be an issue with your specific account or your specific Roku device -- which model are you using?

Roku 3500X
Roku 4400X
Roku 4661X
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Deni509
Level 7

Re: Redbox-Application Error

Hi William-an old school XS 3100. It worked fine two weeks ago.

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