Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Red key on most shows on HGTV. Can’t get any shows. I no longer have a tv provider.

We have disconnected from Directv and now there are Red Keys on the from of every show we want to watch. What is going on with these red keys. If I try to go into a site a screen comes up saying this program is available to viewers who have HGTV as part of their paid tv subscription. What Doni do now?

0 Kudos
1 Reply
Level 19

Re: Red key on most shows on HGTV. Can’t get any shows. I no longer have a tv provider.

Those red keys are there because the content is not provided unless you are paying for it in some way.    When you quit Directv, you stopped paying for all of its included channels.

There is no one simple answer regarding streaming access, as there are several different models any given channel may choose to use.

Cable-type channel originators are paid by the providers that carry them (cable/satellite/Sling/Hulu/Youtube TV/etc) out of the subscription fees collected from their subscribers.

Those cable-type channels that also make their content available via streaming do it via several methods.

Most limit their use to those who are continuing to pay via a subscription to a provider carrying their channel. Typically you must authenticate this subscription by providing login credentials for your provider account, or by entering a provided code while logged into your web account for that channel. Without an authenticated account most will not work at all, others may work but have very limited content.

Premium paid cable channels (HBO, Showtime, CBS All Access, Disney+,
etc.) and some other cable channels can be subscribed to via direct paid subscription without a separate service provider.

There are other sources that are available ONLY by streaming. They may either be free (typically supported by non-skippable ads, maybe LOTS AND LOTS of them), or available by paid subscription.  Some have two tiers -- a lower priced one with some included ads and a higher premium one with no ads.

Those who think their viewing will be free by "cutting the cable" are bound to be disappointed, unless they are content to watch only the free ad-supported streaming options. The savings, if any, typically come from paying only for those channels you want, instead of an overblown cable/satellite package that includes a bunch of channels you never watch.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos