Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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T3rryOrb3ta
Level 7

Rebooting / screen freeze esp using Netflix

Hello all

do you experience screen freezing up while watching Netflix. Also, do you have to reboot the Roku often? Anybody knows how I can email roku directly? 
   Thank you 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Rebooting / screen freeze esp using Netflix

@T3rryOrb3ta

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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T3rryOrb3ta
Level 7

Re: Rebooting / screen freeze esp using Netflix

Thank you Danny. I will keep you posted. 

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