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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pswms
Level 7
‎12-08-2021 04:10 PM

Re: Seriously need help logging into Britbox

I'm reporting my problem logging into BritBox in this thread (as directed), but it doesn't look like anyone helped Meg when this problem was reported 2 years ago. I'm trying to watch the new episodes of Shetland. I've logged in to both Roku and BritBox on my computer, and when I click Episode 1 on the TV it tells me I have to log in. But it does not present a login screen. How do I log in to BritBox on the TV?

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RokuMary-F
Roku Employee
Roku Employee
‎12-09-2021 08:46 AM

Re: Seriously need help logging into Britbox

Hi @pswms,

Thanks for reaching out to the Roku community!

We recommend contacting Britbox directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries. Many channels on Roku are developed and maintained by the channel provider themselves and they also control and manage all content within their channel. They can assist with any issues you may be seeing.
You can reach BritBox support here: https://www.britbox.com/us/help 

Best regards,
Mary

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