Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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melmur
Level 7

Randomly required to re-sign into some channels

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After setting up my ROKU TCL TV given as a gift, I have noticed that it randomly requires me to sign in again to TV apps that I have already signed into.  I've looked at other posts about certain channels requiring another sign-in or not keeping the sign-in history, but those problems are not the same as I am experiencing.  Since setting up the TV in early-August, I have randomly (at least weekly) had to sign in again to different channel apps.  Not sure why.  My kids have ROKUs and they have never had to do this with theirs, so they don't know why I continue to have to sign in.  Thanks for any help.

MM

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RokuDanny-R
Roku Employee
Roku Employee

Re: Randomly required to re-sign into some channels

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@melmur 

Thanks for the inquiry.

Please be aware that some channels may require you to reauthenticate the channel, as channel providers want to make sure that you are an authorized user.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Randomly required to re-sign into some channels

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@melmur 

Thanks for the inquiry.

Please be aware that some channels may require you to reauthenticate the channel, as channel providers want to make sure that you are an authorized user.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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