Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

ROW8 - Movie purchase, billed for it, won't play.

Jump to solution

Purchased a movie from ROW8 to watch.  Once you hit play, it plays a trailer for another movie, then before the movie I bought plays, it shows an ERROR and says to exit Roku and reenter the channel.  I did that several times and had to watch the trailer to the other movie again each time.  Also tried unplugging and plugging back in before doing it all over again.  It was our family day so went to a different channel to order the movie.

The charge showed up ROW8 purchase that didn't work but was billed by Roku.  So I contacted Roku customer support and explained the problem.  They are telling me it's non-refundable even if it didn't work.  

Has anyone else had a similar problem?  I can't contact customer support by phone or chat because they said cannot do so during this situation.

Thanks in advance for any advice!!

1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: ROW8 - Movie purchase, billed for it, won't play.

Jump to solution

@vchorvas 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: ROW8 - Movie purchase, billed for it, won't play.

Jump to solution

@vchorvas 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos