Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Bree272
Level 7

ROKU just froze and stopped working

About 15 minutes ago my ROKU device (table top model about 3 years old Model 4250X) just froze and stopped working.  I am connected to the Internet just fine. I get the ROKU home screen, but cannot chose anything.  It is just frozen!!!  Yes, I have disconnected the internet connection and power at least 3 times!!! Of course, there is no real customer support so I am stranded as I am living in a temporary housing situation with absolutely no TV now!!!  To say I am beyond pissed is putting it mildly.  Can anybody help?  I live alone and don't know anyone in this neighborhood.  Thank you.

 

3 Replies
mikemcv
Level 7

Roku Express+, has frozen my TV

Bree272

My Roku device, Roku Express+, has frozen my TV. All I get is the Roku opening scrolling screen. Internet provider, Spectrum, says I’m getting the signal OK. Using Roku Device I cannot turn off the TV. or go to my choice of programs.

A couple of days ago I couldn’t use voice commands.

Did you fix your problem?

Help,

Mike

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Bree272
Level 7

Re: Roku Express+, has frozen my TV

I disconnected everything and unplugged electrical source.  Waited a while, then reconnected everything.  I also put new batteries in my remote.  I have since replaced the units with ROKU firesticks.  I hope this helps.  Good luck.

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mikemcv
Level 7

Re: Roku Express+, has frozen my TV

Bree272

Thanks for your reply. I did everything you recommended & I'm still where I was. No service.

Guess I'm going to have get  new one. Any suggestion?

Mike

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