Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

ROKU Ultra ad on screen

Jump to solution

We've had our ROKU since 2014: it was working perfectly. But tonight all we see is an ad to buy a new ROKU for $79.99. We can't  get any of our streaming stations: just the ad for a new ROKU. What's going on with ROKU? 

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Level 18

Re: ROKU SCAM?

Jump to solution

I've never seen such an ad.

If your system is responding to your remote, have you tried restarting your Roku?  Settings > System > Restart system

Otherwise, try pulling the power plug for a few seconds then plugging it back in.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos
4 Replies
Highlighted
Level 18

Re: ROKU SCAM?

Jump to solution

I've never seen such an ad.

If your system is responding to your remote, have you tried restarting your Roku?  Settings > System > Restart system

Otherwise, try pulling the power plug for a few seconds then plugging it back in.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos
Highlighted
Level 15

Re: ROKU SCAM?

Jump to solution

What model Roku? 2014 are old models that are losing support from many channels.

0 Kudos
Highlighted
Level 7

Re: ROKU SCAM?

Jump to solution

Thanks and after unplugging the electrical plug, waiting a few minutes, and then plugging it back into the outlet, the Roku is working again! 

0 Kudos
Highlighted
Level 18

Re: ROKU SCAM?

Jump to solution

Sincere thanks for reporting back.  So often people just disappear and we never know if the advice we've gjven have really helped.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos