Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RJTeachers
Level 7

ROKU Ultra ad on screen

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We've had our ROKU since 2014: it was working perfectly. But tonight all we see is an ad to buy a new ROKU for $79.99. We can't  get any of our streaming stations: just the ad for a new ROKU. What's going on with ROKU? 

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1 Solution

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makaiguy
Community Streaming Expert

Re: ROKU SCAM?

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I've never seen such an ad.

If your system is responding to your remote, have you tried restarting your Roku?  Settings > System > Restart system

Otherwise, try pulling the power plug for a few seconds then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: ROKU SCAM?

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I've never seen such an ad.

If your system is responding to your remote, have you tried restarting your Roku?  Settings > System > Restart system

Otherwise, try pulling the power plug for a few seconds then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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andyross
Level 16

Re: ROKU SCAM?

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What model Roku? 2014 are old models that are losing support from many channels.

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RJTeachers
Level 7

Re: ROKU SCAM?

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Thanks and after unplugging the electrical plug, waiting a few minutes, and then plugging it back into the outlet, the Roku is working again! 

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makaiguy
Community Streaming Expert

Re: ROKU SCAM?

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Sincere thanks for reporting back.  So often people just disappear and we never know if the advice we've gjven have really helped.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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