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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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fishfun83
Level 7
‎03-16-2020 06:38 PM

ROKU TV not loading ESPN, ESPN2 etc after purchasing Disney Plus and ESPN+

My ESPN, ESPN2, ESPN News, SECN, etc have been working great until I upgraded HULU to Disney Plus and ESPN+.  Now when I try to get into ESPN for instance, I get it about 30% loaded (retrieving) and then I get the message Video Playback Error.  ESPN+ works great.  HULU works great.  Can't get ESPN, ESPN News, ESPNU, ESPN2, SECN.

 

Please Help

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makaiguy
Level 16
‎03-17-2020 07:19 AM

Re: ROKU TV not loading ESPN, ESPN2 etc after purchasing Disney Plus and ESPN+

Are you trying to go into ESPN via Hulu, or via ESPN's own separate channel app?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
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fishfun83
Level 7
‎03-17-2020 08:07 AM

Re: ROKU TV not loading ESPN, ESPN2 etc after purchasing Disney Plus and ESPN+

I am going through the ESPN app which has HULU in upper left corner.  Also I can get ESPN+ through the app.

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RokuTannerD
Level 19
‎03-17-2020 06:21 PM

Re: ROKU TV not loading ESPN, ESPN2 etc after purchasing Disney Plus and ESPN+

@fishfun83 Thanks for the note. The bundle subscription that Disney/Hulu/ESPN+ offers that you referred to, only includes ESPN+ content. It does not include standard ESPN content. This must be authenticated using your TV provider credentials. There are two separate login options within the ESPN channel's settings, one for each of these options. You'll need to make sure to use the login option for 'Provider account' within the ESPN channel's settings. 

If you are already logged in, try using the option to 'Log out' to remove this login, then log in again. 

If you need more help from there, we'd recommend reaching out to ESPN support for more assistance with their channel. You can reach them directly here: https://support.espn.com/hc/en-us or by calling 1 (888) 549-3776

 

Thanks,

Tanner

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