Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

ROKU Streaming Stick & Amazon Prime

As a new Roku customer, I set everything up ok, but am not sure how to set up for Amazon 


I have the app loading up but cannot set it up with Prime.

Although I got a key number I could not find a way to enter this on Amazon.

Instructions are very vague, and any help will be most appreciated.




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Roku Employee
Roku Employee

Re: ROKU Streaming Stick & Amazon Prime


Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: 


Danny R.
Roku Forum Moderator
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