Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

ROKU Search not finding existing 'free' movies on PopcornFlix

Just got our ROKU Streaming Stick. But it doesn't seem like ROKU Search is working properly. We found at least 3 movies available free on PopcornFlix, but when we tried ROKU Search later to find them again quickly, we are told the movies are available on Google Play for $4.99 but we can have ROKU monitor TUBI and POPCORNFLIX and if they show up we'll be notified. Why does ROKU Search not direct us to PopcornFlix when we know they are already there?

Secondly…why is there no way to do a SEARCH on PopcornFlix itself….you have to scroll through rows and rows of movies to find anything?!?

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Roku Employee
Roku Employee

Re: ROKU Search not finding existing 'free' movies on PopcornFlix

@smaeh 

Thanks for the inquiry.

Some channels may not show up on Roku Search as the channel provider has chosen their content not to be found through Roku Search.

For more information about that a specific channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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