Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

ROKU Channel crashes when navigating to empty thumbnail

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Problem with Roku Channel app crasjing

The first thumbnail in the "continue watching" list is greyed out.   When I navigated done from the featured list it navigates to this thumbnail and automatically bumps me out back to the Roku home screen.

I've tried ijinstalling and reinstalling the Roku Channel app to no avail.

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1 Solution

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Hagberg
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

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Roku may have fixed the problem (as of 11:30 pm on 12 Feb, at least), as I no longer have any grayed out boxes showing up. Fingers crossed.....

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6 Replies
SanDiego
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

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Same with me, very annoying!! Is there a fix!

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thebair
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

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Mine is doing the same thing. answers????

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Hagberg
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

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Ditto. I was on chat and was advised to check for updates, then restart. The gray boxes were still there, but I could click on them and watch the show. Then I couldn't. I agree, very frustrating. Icing on the cake.....I got booted from chat! Incidentally, I only get kicked out of the Roku channel from the Continue Watching row.

This is on a Roku TV.

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boogernose
Level 18

Re: ROKU Channel crashes when navigating to empty thumbnail

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Dont use it.

You wont blow up.

---A problem clearly stated is a problem half solved---.
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Hagberg
Level 7

Re: ROKU Channel crashes when navigating to empty thumbnail

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Roku may have fixed the problem (as of 11:30 pm on 12 Feb, at least), as I no longer have any grayed out boxes showing up. Fingers crossed.....

View solution in original post

RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Channel crashes when navigating to empty thumbnail

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Hi everyone,

Thanks for the posts.

As @Hagberg mentioned, we would recommend manually checking for an update on your Roku device to see if you are still experiencing an issue.

For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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