Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jtken
Level 7

RETRO TV channel stopped streaming on all my ROKU's last week. It just shows a static RETRO TV logo.

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When I click on the RETRO TV icon, a continuous static RETRO TV logo is displayed on my ROKU's and never changes. RETRO TV is streaming on the internet normally when accessed from their website, on my computer, but will not stream on ROKU.

All other channels on ROKU play perfectly. No reply yet received from RETRO TV support folks. Anyone else suffering this problem?

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RokuMary-F
Roku Employee
Roku Employee

Re: RETRO TV channel stopped streaming on all my ROKU's last week. It just shows a static RETRO T...

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Hi @jtken,

We appreciate your post regarding your playback issue with the Retro TV.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
Thanks,

Mary

 

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