Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MADx
Level 7

REELZ NOW update issue

I have been trying without success to update REELZ NOW from 2.0 to the current update of 2.2.

When downloading the REELZ NOW channel app in the description it is written that it is the 2.2 update; however, when the channel app is downloaded and install it is not 2.2 release its the 2.0 release that is downloaded. 

The 2.0 release is obsolete, and therefore keeps crashing to the Roku Home page. Updating the app doesn't solve the issue, because a pop-up will come on to the screen saying that the app is already updated. A system restart or update has no effect neither. 

Please fix, it will be much appreciated. 

Thank you.

0 Kudos