Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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chaos867
Level 7

Qwest channel causes Roku Express to crash during loading

I just installed the Qwest Channel on my Roku Express? (model 3900X). It crashes the player every time I try to watch it. During loading, the swirling circle rotates for a while, then freezes. A minute or so after the circle freezes, the player restarts

Restarted the Roku device.

Reset Network connection.

Removed unused channels

Removed Qwest channel

Reset player

Disconnected player from power

Reinstalled channel.

Launch channel. Player crashes.

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6 REPLIES 6\
Thing1
Level 7

Re: Qwest channel causes Roku Express to crash during loading

Same is happening to me on my Roku 3. Have you figured out a fix, or is it just a bad app?

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chaos867
Level 7

Re: Qwest channel causes Roku Express to crash during loading

No solution so for. I keep clicking the send feedback option on the app and reporting that it does not load, but I have not heard anything from Rocky. I cannot find a way to request support either. 

Guess I will replace it with a Firestick

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Thing1
Level 7

Re: Qwest channel causes Roku Express to crash during loading

There must not be many Qwest TV subscribers on Roku, or there would have been a clamor to fix the apps. ... I have Chromecast, too, so that's how I'm going to watch the jazz. It's just an extra step or two. Still, Roku should acknowledge that there's a problem. 

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Qwestfan
Level 7

Re: Qwest channel causes Roku Express to crash during loading

I had the same issue with the Qwest channel causing the Roku to crash. I reported it via an agent on the Roku website. A few weeks later, someone from the development team contacted me to say that they're working on a fix. They asked if I could test it and I agreed. I'm glad I did - Qwest is now working on my Roku! It took a little while, but it is all sorted now. The developer was a great lady to deal with - really patient.

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Thing1
Level 7

Re: Qwest channel causes Roku Express to crash during loading

There's hope, then! I don't think they've rolled out the fix yet (I deleted it and reinstalled it, but it still crashes), but maybe they will soon.

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obelisk
Level 7

Re: Qwest channel causes Roku Express to crash during loading

Qwest app loads for me, but nothing plays when you select [ >Watch] for any video.  Anyone out there?

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