Channel Issues & Questions

[Acja1234]

I’m trying to sign in to pureflix and it’s stuck on loading. Please help.

[RokuDanny-R · Accepted solution]

@Acja1234 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

[Acja1234]

Yes it worked! Thank you so much! I appreciate the help so much! 

[eplatt68]

If that’s true then Roku needs to refund my money because they are charging me 14.99

[eplatt68]

I’m having the same problem 

[RokuDanny-R]

@eplatt68 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[Lew]

I had the same problem where my Roku stick OS 9.2... would not launch the latest PureFlix app. I finally fixed it by updating my Roku stick OS to to the latest 9.4... Go to Roku stick menu Settings/System/System update.

[Tracers]

So I have PF through Roku. Works fine on the living room tv. Shows a subscription on the new bedroom tv but will not play or let me log in. I am logged into my Roku account. Like I said I see the subscription buy it will not let me me watch. 

Also, it will not let me remove the channel without cancelling the subscription???

help!