Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shonna77
Level 7

Pureflix

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I've tried to sign into my pureflix account and it tells me to pay for the subscription and when I got continue it says purchase made you can watch on your streaming channels

 But it doesn't work it wants me to sign in I've talked to pureflix but they can't do anything since I went through Roku

 

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pureflix Loading Issues

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@Acja1234 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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17 Replies
boogernose
Level 18

Re: Pureflix

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Try a reset Settings/system/system restart

Hopefully it'll work.

They are responsible for the Channel they publish.

If they dont want to support it especially given that its a paid Channel

I'd say cancel it.

Did you sign in?

---A problem clearly stated is a problem half solved---.
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icemanihi
Level 7

Re: Pureflix

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Same problem.  Actually, when I log in, it immediately asked me to purchase the subscription I already have,  When I go ahead and try to purchase again anyway, it tells be I have already purchased a subscription and then says there was a problem with my payment and starts all over.  Never ending circle.  Its paid for, but wont let me watch.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pureflix

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@icemanihi 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Pureflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Pureflix support here: https://support.pureflix.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Simonefaith2945
Level 7

Re: Pureflix

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Ok, with that being said my debit card shows that Roku charged my debit card $14.99 not PureFlix. I can not login as stated by other people tells you purchase it, when I purchased it though Roku. So 1 of 2 things need to happen you Roku credit my account [post edited]

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Jokeonyou
Level 7

Cancel subscription

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Need to cancel pureflix purchase number is 262097 I bought a used TV then got the pureflix but it was to different Roku account can,t get to login pureflix. [personal information removed]

makaiguy
Level 21

Re: Cancel subscription

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@Jokeonyou 

From the pureflix website, it looks to me that you can only subscribe directly with pureflix, not through a service like Roku.

To cancel, you'll need to log into your account at pureflix.com using the email address and password you used to set up that account, and manage your subscription from there.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pureflix

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@Simonefaith2945 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Cancel subscription

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@Jokeonyou 

Thanks for the post.

If you purchased the channel through Roku Pay, you will need to log into your Roku account online at my.roku.com and click Manage your subscriptions

If you need further assistance, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

However, if you purchased a subscription through the channel provider directly, you will need to contact Pureflix support. You can reach them here: https://support.pureflix.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jokeonyou
Level 7

Re: Cancel subscription

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Why don,t they giving a refund for pureflix alot of issues. Roku won,t take any calls. But they will take your money what a rip off

 

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