Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Same problem. Actually, when I log in, it immediately asked me to purchase the subscription I already have, When I go ahead and try to purchase again anyway, it tells be I have already purchased a subscription and then says there was a problem with my payment and starts all over. Never ending circle. Its paid for, but wont let me watch.
For more information about that channel's features and functionality, you'll want to contact Pureflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
Ok, with that being said my debit card shows that Roku charged my debit card $14.99 not PureFlix. I can not login as stated by other people tells you purchase it, when I purchased it though Roku. So 1 of 2 things need to happen you Roku credit my account [post edited]
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.