Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mnmglenn
Level 7

Pure Flix login

I can't login to Pure Flix with Roku. It won't allow me to type in my email address. 

5 Replies
mnmglenn
Level 7

Re: Pure Flix

Solved- You must type in each field by manually selecting the letters with Roku remote arrow keys, not with phone keyboard.

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NateNEmery
Level 7

Re: Pure Flix login

Specific issue for me:

login name dialog box does not allow enough characters for my email address

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dcjohnso
Level 7

Re: Pure Flix login

I have the same problem.

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RokuMary-F
Roku Employee
Roku Employee

Re: Pure Flix login

Hi @dcjohnso,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Pureflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Pureflix support here: support@pureflix.com

Thanks,

Mary

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TD55
Level 7

Re: Pure Flix login

Terrible app Christians got to do a better job I cannot login try everything you said yen I can install on my phone my Apple TV no trouble I’ll try for the past month on your on the Roku box 4K box. 

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