Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Niniforever13
Level 7

Purchasing Roku apps

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How come when I purchase channels on the website they do not pop up on my home device? 

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renojim
Community Streaming Expert

Re: Purchasing Roku apps

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They won't show up immediately.  Check for updates from Settings->System->System update.  Keep in mind that if you have an older device some newer channels won't be compatible and if you have a really old device it's possible that no channels can be added any longer.

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renojim
Community Streaming Expert

Re: Purchasing Roku apps

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They won't show up immediately.  Check for updates from Settings->System->System update.  Keep in mind that if you have an older device some newer channels won't be compatible and if you have a really old device it's possible that no channels can be added any longer.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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makaiguy
Community Streaming Expert

Re: Purchasing Roku apps

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@Niniforever13 wrote:

How come when I purchase channels on the website they do not pop up on my home device? 


One other possibility comes to mind.  If "on the website" refers to the CHANNEL's own website, you'll need to install that channel's own channel app from the Roku Channel store and log into it with your credentials from that channel's account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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