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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Y8C
Level 7
‎02-27-2020 05:24 PM

Purchased screensaver channels are not available for selection as default screensaver

hi all

I think I have two related issues so here goes explaining each one;

I purchased an Artcast subscription as a screensaver through Roku. While I can manually select the Artcast channel, I cannot select it as a screen saver option under Settings -> Screensavers. It does not appear in the My Screensavers section.

Second and related I think. Any screensavers that I do install from the All Screensavers section will be installed fine (i.e. they have the tick in the circle tag) but they do not have the Set as Screensaver option.

Thoughts?

Thank you

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RokuDanny-R
Roku Employee
Roku Employee
‎02-28-2020 10:16 AM

Re: Purchased screensaver channels are not available for selection as default screensaver

@Y8C 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact Artcast support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Artcast support here: http://artcast.tv/contact-us/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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