Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 9

Purchased movie before, but cannot find it now

I bought a movie about 6 months ago called forever young with Mel Gibson and Jamie Curtis, but now I have to buy it again, why?  It was when I had the 55, I gave the 55 inch tv to my parents, I got the 65, but now I have to buy the movie again?

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1 Reply
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Level 18

Re: Hi

What service did you buy it from? Amazon and Fandango Now? Are you using the same email and so the same account as before? If not, that's why you have to buy it again. 

Edmund