Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Camper303
Level 7

Program guide time incorrect on OTA, system update 10.0

The live tv program guide displays incorrect time. The time difference changes and ranges from a few hours off to 13 hours off.  

0 Kudos
5 REPLIES 5\
Gfred
Level 7

Re: Program guide time incorrect on OTA, system update 10.0

I have a similar problem. It's only with one channel, and that is LAFF.  The listings on channel 31.2 shows the correct time and show, but channel 29.3 is about 2-3 hours behind, showing the incorrect show at the current time. 

0 Kudos
JayeTee
Level 7

OTA Channels OFF

Roku Support is lousy service and offers no real solutions for issues they don't list:

For the past 3 day every single channel is OFF.  Instead of the program and channel which is listed, another program and channel is actually on!  I.E, Live TV, on channel, 11.1 KSTW, instead of Mike and Molly, The Wendy show which is channel 13.1 KCPQ for that time slot, etc.

This is the issue with absolutely Every channel, and Roku Support offers NO Solutions!!! 

Isn't it Roku's Support's responsibility to provide solutions for these issues instead of sending their customers t the "Community" for fixes???

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Program guide time incorrect on OTA, system update 10.0

Hi everyone,

Thanks for the posts.

Have you tried rescanning the channels after you have updated to the latest OS 10.0? For more information about how to scan for channels, visit our Support page here: How do I set up the Live TV input on my Roku TV™?

If you are still unable to resolve the issue, can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
DMP
Level 7

Re: OTA Channels OFF

I have the same problem Channel 104 is on 108, 60 is on 70, 136 is on 138 and who knows where everything else is! Very frustrating. I have updated and reset but the problem still exists. Answers please.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: OTA Channels OFF

@DMP

Thanks for the post.

Please see my previous post and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos